Privacy Policy

1. Who We Are (Responsible Party)

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Psych Industries is the responsible party for personal information processed through this website and our services.

Business name: Psych Industries
Location: Online-first, with in-person services in the Southern Suburbs (Rondebosch), Cape Town, South Africa, and on-site corporate visits in Cape Town.
Email: [info@psychindustries.online]
Phone/WhatsApp: [+27 83 646 1031]
Address: [Registered address, 7 Carbrook Avenue, Claremont, Cape Town or by appointment]

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2. What Personal Information We Collect

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We may collect the following categories of information:

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2.1 Website and enquiry information

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• First and last name

• Email address

• Phone number

• Company name and role (for corporate enquiries)

• Any message you submit via forms or email

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2.2 Booking and service information

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When you book or receive services, we may collect:

• Appointment details and scheduling preferences

• Service type selected (coaching/counselling/workshops)

• Notes you provide in booking forms

• Basic administrative data needed to deliver services

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2.3 Special personal information (health and wellbeing)

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Because we provide mental health and performance support, you may voluntarily share special personal information, including:

• Wellbeing, counselling, psychotherapy, or coaching-related information

• Mental health or sensitive personal history relevant to support

• Any assessment results you complete

We treat this information as highly confidential and process it only within professional and legal scope. 

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2.4 Payment information

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If you pay online, payments are processed by third-party payment providers (e.g., Yoco). We do not store your full card details. We may receive payment confirmations and transaction references. 

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2.5 Technical and cookie data

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We automatically collect limited technical data:

• IP address and device/browser information

• Pages visited and time on site

• Referral source

• Cookies and similar tracking data

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3. How We Use Your Information

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We use personal information to:

• Respond to enquiries and contact requests

• Provide and manage bookings and services

• Match clients to appropriate support (coaching/counselling/psychotherapy)

• Deliver corporate wellness needs assessments and programs

• Send confirmations, reminders, and service communications

• Process payments and maintain billing records

• Improve the website, services, and user experience

• Meet our legal, ethical, and professional obligations

• Send marketing or newsletter updates only with consent

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4. Lawful Basis for Processing (POPIA)

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We process your information on one or more lawful grounds, including:

• Consent — where you voluntarily submit information or opt into communications

• Contract — to deliver requested services and bookings

• Legitimate interests — to run and improve our services safely

• Legal obligation — to comply with POPIA, health-care ethics, and record-keeping requirements 

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5. Corporate Wellness & Workplace Data

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For corporate clients, data may include:

• Team-level assessment insights

• Organisational wellbeing trends

• Anonymous or aggregated findings

We aim to use anonymous, de-identified, or aggregated data wherever possible. Individual-level information is not shared with employers without the explicit written consent of the individual, unless required by law. 

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6. Sharing Your Information

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We do not sell your personal information. We may share it only with:

• Service providers (“operators”) who help us run the website, bookings, email, or payments (e.g., Wix, Google Calendar, Yoco, email marketing tools)

• Professional practitioners within Psych Industries to provide care

• Legal or regulatory bodies where required by law

• Emergency or safety situations where disclosure is legally allowed and ethically required to protect you or others

All operators are required to protect your information and process it only for our instructions. 

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7. Cross-Border Transfers

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Some service providers may store data outside South Africa. If so, we ensure appropriate safeguards and that the recipient country has adequate protection or binding agreements in place, as required under POPIA. 

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8. Security

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We use reasonable technical and organisational measures to protect your data, including:

• Secure platforms (e.g., Wix security controls)

• Access controls and confidentiality obligations

• Secure storage of records

• Minimisation of sensitive data exposure

No system is 100% secure, but we continuously work to protect your information. 

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9. Data Retention

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We keep personal information only as long as needed for:

• Service delivery

• Legal/ethical record keeping

• Business operations

Clinical or counselling records may be retained for the period required by law and professional guidelines. 

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10. Your Rights

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You have the right to:

• Request access to your personal information

• Correct or update your information

• Withdraw consent where processing is based on consent

• Object to certain processing (e.g., marketing)

• Request deletion where legally permissible

• Lodge a complaint with us or the Information Regulator

To exercise your rights, email [info@psychindustries.co.za]. 

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11. Cookies

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We use cookies to improve website function and analytics. You can disable cookies in your browser, but some site features may not work properly. 

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12. Marketing & Newsletter

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We only send marketing communications if you opt in. You can unsubscribe at any time using the link in our emails or by contacting us. We keep enough information to respect your opt-out request.

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13. Children’s Privacy

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Our services and website are not directed to children under 18 without guardian involvement. We do not knowingly collect children’s data without appropriate consent.

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14. Changes to This Policy

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We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

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15. Contact Us & Complaints

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If you have questions or concerns, contact:

Psych Industries
Email: [info@psychindustries.online]
Phone/WhatsApp: [+27 83 646 1031]

You may also complain to the Information Regulator:
Information Regulator (South Africa)